Operations and Maintenance
Our comprehensive Operations and Maintenance (O&M) services are designed to ensure the continuous, secure, and efficient performance of your critical systems and infrastructure. We offer end-to-end support that aligns technology, processes, and people to deliver reliability, resilience, and long-term value.
Service Management
Our IT operations follow key ITIL practices to ensure efficient issue resolution, root cause analysis, and controlled updates. The Service Desk, guided by escalation procedures, ensures prompt support and service continuity.
Infrastructure Management
Our IT operations cover complete Hardware, Software, and Network Management to ensure stability and connectivity. We also monitor cloud infrastructure, enforce Backup and Recovery protocols, and manage Patch and Version Control for security and compliance.
Maintenance and Updates
We conduct regular preventive maintenance, software updates, and database upkeep to ensure system reliability. Backup routines & Disaster Recovery testing reinforce our preparedness & support uninterrupted business continuity.
Service Level Agreements (SLA) and Compliance
We maintain strict SLA monitoring and reporting to ensure service reliability and transparency. Regulatory compliance, audits, and adherence to legal and contractual obligations safeguard stakeholder trust and operational integrity.
Vendor and Third-party Management
We manage third-party vendors to ensure alignment with business goals and maintain high service quality. This includes overseeing contracts, SLAs, and supplier relationships, with strategic focus on renewals and negotiations.
Monitoring and Reporting
We use real-time and historical system monitoring to track performance and ensure optimal service delivery. Proactive management is supported through health checks, alerts, reporting, and Root Cause Analysis to prevent recurring issues.
Security Management
We ensure strong security through continuous monitoring, rapid incident response, and regular vulnerability scanning. Access control, encryption, and compliance-driven audits protect sensitive data across all systems.
Capacity and Performance Management
We perform proactive capacity planning and forecasting to ensure infrastructure readiness for future growth. Load balancing, resource optimization, and ongoing performance tuning maintain high availability and service quality.
Documentation and Knowledge Management
We maintain detailed system documentation and current SOPs to ensure consistent operations and support. A robust knowledge base and CMDB enable efficient troubleshooting, self-service, and accurate asset tracking.
Disaster Recovery and Business Continuity
Our IT strategy focuses on effective disaster recovery and business continuity to ensure rapid recovery and uninterrupted operations. A strong backup and redundancy plan protects critical data and systems from disruptions.
Continuous Improvement
After each incident, we conduct Post-Incident Reviews (PIR) to analyze the root cause and identify areas for improvement. Lessons Learned from these reviews drive continuous Process Improvements, and a strong Feedback Loop ensures that customer satisfaction remains a priority in enhancing our services.
Expertise & Innovation
Tailored Solutions
Global Reach
24/7 Support
Proven Track Record
End-to-End Services
- info@probbits.com
- C501 ASBL LAKESI KHAJAGUDA, GACHIBOWLI, RAJENDRA NAGAR, KOKAPET, 500075
Get in touch.
Email us and our team will get back to you as soon as we can!
Who we are.
Probbits is your trusted partner for technical services, dedicated to driving digital transformation and innovation. Our comprehensive range of services and expertise ensures that we can meet the diverse needs of our clients, delivering exceptional results every time.
What we do.
We offer managed IT services and cybersecurity services to help organizatins reduce cost and downtime, while increasing efficiency and protection valuable assets from a wide array of threats.